Returns and Exchanges
We stand behind every garment. Here is how returns and exchanges work.
30 day window
You may return an item within 30 days of delivery for exchange or store credit.
Unworn items
Returned items must be unworn, unwashed, and free from marks, perfume or animal hair.
Original tags
All original Heritage tags must remain attached. Once a tag is cut, the item cannot be returned unless faulty.
Return postage
Return postage is the customer responsibility unless the item is faulty. We recommend a tracked service.
Faulty products
If a garment is faulty, contact us within 30 days of delivery. Under the Consumer Guarantees Act 1993 you are entitled to a repair, replacement or refund depending on the nature of the fault.
Change of mind
Change of mind returns are exchanged for another size or converted to a store credit valid for 12 months.
Sale items
Sale items are exchange or store credit only, unless faulty.
Heritage Dahlias NZ Limited. Aotearoa, New Zealand. Nothing in this document limits any right you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or Privacy Act 2020.