Refund Policy
How refunds are approved, processed and paid at Heritage Apparel.
When refunds are approved
A full refund is issued when a garment is faulty and cannot be repaired or replaced, or when Heritage cancels an order after payment is received.
Exchange process
If you prefer an exchange, we hold the returned item, pick your replacement, and dispatch it once the exchange is confirmed.
Store credit
Store credit is issued in the amount paid, valid for 12 months, and can be used on any future release including the Founder Vault.
Faulty items
Faulty item refunds are processed within 5 business days of us receiving the garment.
Consumer Guarantees Act 1993
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Heritage Dahlias NZ Limited. Aotearoa, New Zealand. Nothing in this document limits any right you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or Privacy Act 2020.